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Privacy Policy

We fully appreciate your right to privacy on the internet and will not disclose your name, address or any other contact details to third parties, unless we have your express permission. The only exception being if we are required to do so by law, subject to the Data Protection Act 1998.

If you elect to sign up for our newsletter then we may use your email address, postal address and mobile number for Dressage Deluxe marketing purposes, such as special offers, sales and arrival of new stock. You may opt out of communications such as these at any time.

Postage

Postage for our standard 1st class Royal Mail delivery in the UK is 5. Very light weight orders (e.g. vouchers or few buttons) are charged at 2.50. Extra charges will apply for enhanced services such as Special Delivery and prices will be indicated on checking out.

International postage costs are calculated on parcel weight and for the country being despatched to, however if the parcel is particularly bulky we reserver the right to request further postage. If the website is unable to calculate the postage, please call +44 1706 941660 or email info@dressagedeluxe.co.uk, and we will give you an accurate quote.

Returns

Any items being returned must be received by us within 14 days of your receipt. Items must be returned in a clean and unused condition, in the original packaging  and with labels attached. Items returned must be insured by the sender as we cannot take responsibility for any items lost in the post.

Horse bits cannot be returned if they have been used unless they were purchased as a hire bit.

International Returns: When returning parcels from outside the UK the parcel must be clearly marked "Goods Returned to Vendor" and this should also be noted on any customs declarations. Failure to comply with the above return policy may result in you incurring customs charges on goods re-entry to the UK.

Christmas Period Returns (1st November to 24th December)
Any items ordered during this time may be returned  in a clean and unused condition with labels attached for exchange or refund before 15th January.  This does not apply to special order items.

 
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